Returns & Exchanges
RETURNS & EXCHANGES
Orders can be returned to us for refund or exchange within 14 days of receipt.
Items must be unused, in original condition and returned in original packaging.
Customers are responsible for covering return shipping costs. We can arrange the return through our couriers if preferred and deduct the pre-approved charges from your refund. A restocking fee of 10% is applicable to returns.
Bean bag filling is non-refundable as this is purchased via third-party suppliers.
MAKING THE RIGHT CHOICE
Although we are happy to accept returns, we have a few suggestions to ensure you are purchasing a product that is fit-for-purpose:
- If you are undecided on colors, please order fabric swatches here.
- Please check the product dimensions before purchasing to ensure it will fit in the space you have in mind.
- If you have any questions about product’s functionality or suitability for your particular needs, please feel free to contact us prior to ordering.
Once we receive your item, we will inspect and notify you of the status of your refund after inspecting the item.
Once approved, we will initiate a refund to your credit card (or original method of payment) and forward a confirmation by email.
You will receive the refund within a few days, depending on your card issuer’s policies.
If you have any questions on our returns policy, or would like to return an item, please contact us